You will:

You are:

Experience:

2+ years experience in a customer facing position
Strong analytical skills
Ability to explain technical processes to non-technical clients
Experience building and maintaining procedural and FAQ content
Strong familiarity with Zendesk, Google Suite, Atlasssian products, and Office 365
Familiarity with API documentation, understanding of Trade / Investment terminology
Basic knowledge of Design Thinking Phases and/or Customer Experience Mapping

Bonus points:

What we offer:

Competitive salaries and opportunity for growth
Sponsored 401K account with Guideline
“Virtual Team Lunches” for now, real ones when we are back in the office
Annual budget for continued education
Regular team building events
Regular industry “meetup” happy hours
Sponsored health benefits offered from Blue Shield and Kaiser
“Start up” culture in a fast paced and exciting industry
A convenient office location in San Francisco’s Financial District
A small and tightly knit team of high performing professionals
An opportunity to be a part of a global team with potential to travel internationally

Customer Support jobs in blockchain

Customer Support jobs